• How to grant OPTIS team the access to specific permissions?

  Firstly, you go to Settings Users and permissions Collaborators Search for "Tech Essence (by BSS Commerce) Support" There are permissions we will need + location where you can find it: View products Themes edit code (necessary) (https://storage.crisp.chat/users/helpdesk/Few readers

• Verify email in Order Confirmation Email

  To proceed with the installation for Options on Order Confirmation Emails and Packing Slips, we’ll need your email to be verified. Here’s how you can do it: Go to Installation in the app. Click Manual Installation under Options on Order Confirmation Emails and Packing Slips. Click the link Order Confirmation Email Template. (https://storage.cFew readers

• How to approve our partner request?

  We send the request to fix issue/do customization for you. Kindly let us know once you approve the request <3 Click the notification icon on the upper right, you will see an alert notify that we sent you a collaborator request If you don't see the notification, you can go to "settings" "users and permission" ScrolFew readers

• How to see the store's collaborator code?

  Why do we need partner access from your store? We need the temporary access to your store to help you with settings or fix the problem reported. We promise to be careful with every setting on your website. When we fix all problems, you can remove the access from your end. 3 steps to see the store collaborator code In the navigation tab, go to Settings (https://docs-shpf.bsscommerce.com/~gitbook/image?url=https%3A%2F%2F4190194086-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2FbFew readers