How to grant OPTIS team the access to specific permissions?
Firstly, you go to Settings > Users and permissions > Collaborators > Search for "Tech Essence (by BSS Commerce) Support"
There are permissions we will need + location where you can find it:
View products
Themes > edit code (necessary)
App permissions > Manage and install apps and channels (necessary)
Store settings > manage settings + shipping and delivery - For showing options on order confirmation & packing slips
You will also need to check if your email is verify or not. If not, you will need to verify so we can help showing options on order confirmation
Order > View - For options not showing on order cases
After clicking on all permissions our customer support agent request, you will click Save. Then notify our agent <3
There are permissions we will need + location where you can find it:
View products
Themes > edit code (necessary)
App permissions > Manage and install apps and channels (necessary)
Store settings > manage settings + shipping and delivery - For showing options on order confirmation & packing slips
You will also need to check if your email is verify or not. If not, you will need to verify so we can help showing options on order confirmationOrder > View - For options not showing on order cases
After clicking on all permissions our customer support agent request, you will click Save. Then notify our agent <3
Updated on: 19/02/2025
Thank you!