Question 1

How to see the store's collaborator code?

Accepted Answer

Why do we need partner access from your store?

Q: Change option set position on product page

<ol> <li>Go to Settings &gt; Add app block</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_un7buv.png" alt="" /> <ol start="2"> <li>You will see there is OPTIS Product Options block in here</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_y5gu98.png" alt="" /> <ol start="3"> <li>Drag the OPTIS Product Options block to the wanted position, for example, below the variant picker. The change will reflect in the preview on the right</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_r42ygn.png" alt="" /> <ol start="4"> <li>Click Save, and re-check on the product page</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_1molerh.png" alt="" />

We need the temporary access to your store to help you with settings or fix the problem reported. We promise to be careful with every setting on your website. When we fix all problems, you can remove the access from your end.

3 steps to see the store collaborator code

In the navigation tab, go to Settings

In the Settings, go to Users and permissions

In the tab Users and permissions, scroll down, and you will see the Collaborators > Collaborator Request Code

In this example, the Collaborator Request Code is 2433

Question 2

How to approve our partner request?

Accepted Answer

We send the request to fix issue/do customization for you. Kindly let us know once you approve the request <3

Click the notification icon on the upper right, you will see an alert notify that we sent you a collaborator request

If you don't see the notification, you can go to "settings" > "users and permission"

Scroll down to "Collaborators". You will see "BSS Commerce (Support)" request a collab access. Click on it

We already ticked the permissions we needed. So you just need to click "accept request"

Kindly let us know once you approve the request <3

Question 3

Change option set position on product page

Accepted Answer

Go to Settings > Add app block

You will see there is OPTIS Product Options block in here

Drag the OPTIS Product Options block to the wanted position, for example, below the variant picker. The change will reflect in the preview on the right

Click Save, and re-check on the product page

Question 4

What to do if OPTIS Options aren’t showing on product pages?

Accepted Answer

If the option set is missing from your storefront, check the following:

App Activation

Ensure the app is activated on your theme. Verify this in the theme editor and click save
Option Activation

Confirm that your options set is active , and assigned to your test products

If the options still don’t appear, it might be due to:

A conflict between the app and your theme.
Multiple product options apps installed and enabled simultaneously
A conflict with another existing app in your store.

If you need further assistance with the above case, please contact us via live chat. Our support team is here to help!

Question 5

How to Use "Assign to Variant"? Link Stock and Price of Shopify Variant to Option Value

Accepted Answer

Our app supports product option inventory management, allowing specific options to be grayed out when out of stock and ensuring that inventory updates automatically when a customer purchases an option.

This feature, called "Assign to Variant," links an option to a specific Shopify variant, syncing stock and price automatically. This feature is available in our $19.99/month plan:

Step-by-Step Guide to Set Up "Assign to Variant

Step 1: Create Draft Products with Variants

In your Shopify store, create a draft product with different variants.
Assign stock levels and prices to each variant.

Example:
Black variant: Stock = 5, Price = $0 (only tracks stock).
White variant: Stock = 0, Price = $1000 (tracks both stock and price).

Step 2: Assign Variants to Product Options

Navigate to the Assign to Variant section in the app.
Select the corresponding Shopify variant for each option.

Step 3: View the Result on Your Storefront

If a variant is out of stock, the assigned option will be grayed out automatically.
If a variant has stock (for example 4 stocks), then t

Question 6

Apply specific products for the option set

Accepted Answer

Objective:

| This guideline will help you select specific products that the option set can show on

Step by Step Guideline:

To apply products for the option set. In the Option Sets tab, select the Edit Icon:

Select Products & Customers > Apply to Products

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